Privacy Policy
Version 1.01 | January 8, 2025
The privacy of our (prospective) customers, users of our services and their Personal Data is of utmost importance to us. And in line with our resolution, we have developed this Privacy Policy to explain our privacy practices, particularly regarding how we collect, process, retain, share and protect your Personal Data when you visit our website, premises or use our digital platforms (collectively, “the Platform” or “Services”) as well as your rights as a data subject.
This Privacy Policy between Tampay and you constitutes our commitment to protecting user privacy and compliance with the relevant data protection laws on all our platforms. It is designed to provide information regarding our privacy practices and help you understand how we handle your data, in full compliance with the provisions of the Nigeria Data Protection Act 2023 and other applicable data protection regulations.
Summary Of key Points
This summary includes key points from our Privacy Notice — for those who do not have time to go through everything. You can find more about any of these topics using our table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and our services, your choices, and the products and features you use.
Do we process any sensitive personal information? Yes, we may process sensitive personal information, but it is only when necessary and with your consent. We can also process sensitive info in dire cases permitted by the law.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and outside sources.
How do we process your information?
To provide, improve, and administer our services, communicate with you, ensure fraud prevention, and comply with the law, we have to process your information. We process your information only for a valid legal reason and with your consent.
Do we share personal information, and to what parties do we share personal information? Yes, we share personal information, but it’s only in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures to protect your personal information. However, bear in mind that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure when exposed to criminals. So, we cannot promise or guarantee that unauthorized third parties will not be able to access, steal, or modify your information when you give out your details carelessly.
What are your rights? Depending on your geographical location, the applicable privacy law in your country may indicate certain rights regarding your personal information.
How do you exercise your rights? One easy way to exercise your rights is to contact us when you feel your rights are being infringed on. Following the country’s data protection laws, we will consider and act on your request.
Want to learn more about how we use your information? Review the Privacy Notice in full.
1. Lawful basis for processing your data
Depending on the circumstances of our interactions with you, our legal basis for processing your personal data may be one of the following:
- For the performance of a contract, we have or are about to enter with you;
- Based on your consent; or
- For our legitimate business interest or that of a third party.
2. Consent
You give your consent to our processing of your personal data when you access our platforms or, when you accept our cookies policy; or in particular, as you use the services offered on our website and digital platforms or visit any of our offices and submit your data for official or non-official purposes.
3. What Personal Data do we collect?
We collect Personal Data about you when you use the services offered on our website and digital platform, including the following:
- Sign-up information: When you register to use the services offered on our digital platform, we will collect Personal Data as necessary to offer and provide the service you request. Depending on the service you choose, in line with regulatory requirements for Know Your Customer (KYC) purposes, we may require that you provide us with your name, age, mother’s maiden name, gender, birthday, facial photo, residential address, ID information (photo, number), utility bill, email address, mobile number, social media handles and debit/credit card details to create an account. We will also require your NIN and/or your BVN in line with regulation and in furtherance of our KYC computation processes. We may also require you to provide additional, necessary personal details as you use our services.
- Transaction information: When you use our digital platform to send and receive money, make purchases from merchants, pay bills, deposit & withdraw cash, we collect information about the transaction, as well as other associated information as necessary to offer and fulfil the service (like transaction receipt, account statement) that we are obliged to; such as: the amount sent or received, amount paid for products or services, merchant information – including information about your device and geolocation.
- Participant Personal Data: When you use our services, we may collect Personal Data about the other participants associated with the transaction, including your phone contacts with your consent, so you can easily transact with your friends and contacts and enable instant messaging (IM). We collect Personal Data such as name and financial account information about the participant who is receiving money from (or sending money to) you, when you send or receive money through the Services.
- Image Information: We may collect your image (upload, storage, and use) information to support account opening, such as uploading your portrait. We may also collect information from your images when you use our customer support to upload evidence such as statements and checks. In addition, we may collect your image information in connection with regulatory KYC purposes. When you visit any of our offices as well, our CCTV cameras may also process your images.
- Information from other sources: We may collect information from other sources, such as our social media platforms when you reach out to us to lodge a complaint about our services. However, we will only ask for information relevant to the help required of us to you. In addition, we also indirectly collect information from NIBSS, credit bureaus, NIMC, or other third-party KYC verification service providers.
- Other information we collect related to your use of our website or Services: We may collect additional information from or about you when you communicate with us, contact our customer support teams, respond to a survey or use functionality offered by third-party service providers through our Platform. For instance, when you initiate third-party applications through the Tampay mobile application, with your prior consent, your SMS may be collected and monitored to help third-party service providers reduce risks associated with your application through the relevant model/system to provide customized services.
- When you apply for a job with us: We may request Personal Data about your education, employment and state of health. As part of your application, you will be asked to provide your express consent to our use of this information to assess your application and any monitoring activities which may be required of us under applicable laws as an employer. We may also carry out screening checks (including reference, background and criminal record checks). We may exchange your Personal Data with academic institutions, recruiters, health maintenance organisations, law enforcement agencies, referees and your previous employers. Without your Personal Data, we may not be able to process your application for positions with us.
We do not collect the information of minors: If you are under the age of 18, you are not eligible to use the service offered on our digital platform.
4. How Do We Retain Personal Data?
We retain Personal Data in an identifiable format only for as long as required for our business purposes, with specific reference to the service rendered to you, and to fulfil our legal or regulatory obligations. Subject to applicable law, which might, from time to time, oblige us to retain your Personal Data for a certain period of time, we will retain your Personal Data for as long as necessary to fulfil the purposes we collect it for, including the purposes of satisfying any legal, accounting, or reporting obligations.
5. How Do We Process Personal Data?
We collect your personal data to provide you with an efficient and secure customer experience. We may process your Personal Data for the following reasons:
- Provide services, including to:
- Initiate a payment, send or request money, or pay a bill;
- Authenticate your access to an account;
- Communicate with you about your account;
- Manage risk, fraud and abuse of our services and prevent you from fraud (by developing and adopting measures of verifying your identity). Our risk and fraud tools use personal data, device information and geolocation from our Platform that offers services to help detect and prevent fraud and abuse of the services.
- Comply with our legal and regulatory obligations and to enforce the terms of our sites and services, including to comply with all applicable laws and regulations.
- Trail and track information(data) breach and remediate such identified breaches.
- Resolve disputes and troubleshoot problems.
- With your prior consent:
- Market Tampay products and services to you.
- Use cookies to provide a targeted display, feature, service or offer to you.
- To provide you with location-specific functionality like searching nearby agents if you authorize us to access your Geolocation information through the Services.
If/once you unsubscribe or object, We will stop sending further marketing communications to you by SMS or email if you have not opted in to receive them.
Additionally, you can withdraw your consent at any time and free of charge.
6. Sharing your Personal Data
We may share your Personal Data or other information about you with others for the following reasons:
- With other entities of the Tampay that are subject to the equivalent level of internal control: We may share your Personal Data with other entities under the Tampay as necessary to enable the technical service you request, to manage risk through risk model system, to prevent potentially illegal and fraudulent acts and violations of our policies and agreements, and to help us manage the connectivity of our services.
- With other companies that provide services to us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with services, verify your identity, assist in processing transactions, send you advertisements for our products and services, or provide customer support. Rest assured that we make double sure that these companies have compliant, legal measures in place to ensure the security and confidentiality of your Personal Data.
- With unaffiliated third-party service providers that offer functionality through our Platform, with your prior consent, to help complete the service you request.
- With other financial institutions: We may share Personal Data with other financial institutions that we have partnered with to only offer Tampay -related services, unless your consent extends to other uses. We may also share Personal Data to process transactions and keep your financial information up to date.
- With the other parties to transactions when you use the services, such as other users and their service providers. This includes other users you are sending or receiving funds from and their service providers. The information might include:
- Personal Data and account information necessary to facilitate the transaction; and
- Personal Data to help other participant(s) resolve disputes and detect and prevent fraud.
- Where permitted or required by law. We may share information about you with other parties for Tampay’s business purposes or as permitted or required by law, including:
- If we need to do so to comply with a court proceeding, other legal process or an applicable regulation;
- To law enforcement authorities or other government officials, or other third parties pursuant to a court order or other legal process or requirement applicable to Tampay or an affiliated entity;
- Where we reasonably believe that the disclosure is necessary or appropriate to prevent an imminent physical harm or financial loss, or in connection with an investigation of suspected (or actual) illegal activity;
- With credit agencies and data processors for credit reference checks and anti-fraud and compliance purposes – all in accordance to applicable data privacy regulations and laws;
- To investigate violations of or enforce a user agreement or other legal terms applicable to any service;
- To protect our property, services and legal rights;
- As reasonably and legally permitted, to facilitate a purchase or sale of all or part of Tampay’s business, or in the instance of some merger and acquisition;
- To support our audit, compliance, and corporate governance functions.
- With your consent: We also will share your Personal Data and other information with your consent or direction.
8. What Are Your Rights?
- Requests to Access, Rectify or Erase.
- Access Request
As permitted under law and applicable data protection legislation, you have the right to ask us whether we hold any Personal Data relating to you and, if we do, to be provided with a copy of that Personal Data in electronic form, unless you want to receive it in any other way (for example, a paper copy). In addition, you can ask us for information on how we use your Personal Data, who we share it with, how long we keep it, where it is stored, and other information to help you understand how we use it.
- Rectification Request
You have the right to ask us to correct your Personal Data (including by means of providing a supplementary statement) if it is inaccurate, or update outdated or incomplete Personal Data without undue delay. Where we cannot correct the Personal Data, we include a note on our files regarding your request to correct your Personal Data.
- Erasure Request
You have the right to ask us to erase your Personal Data if:
- Your Personal Data are no longer necessary for the purpose(s) they were collected for.
- Your Personal Data have been unlawfully processed.
- Your Personal Data must be erased to comply with a legislation or court order.
- You withdraw your consent for the processing of the Personal Data (and if this is the only basis on which we are processing your Personal Data).
- You object to the possession, provided there are no overriding legitimate grounds for continued processing, or
- You object to processing for direct marketing purposes.
If we receive your erasure request, we will also take reasonable steps to inform other data controllers processing the data so they can seek to erase links to or copies of your Personal Data. We may refuse to act on your request to erase your Personal Data if the processing of your Personal Data is necessary:
- To exercise our right of freedom of expression and information.
- To comply with the relevant Nigerian laws and regulations.
- For the performance of a task carried out in the public interest or to exercise some official authority vested in us.
- To establish, exercise or defend legal claims.
- To comply with pertinent legal and regulatory directives.
In these cases, we can restrict the processing instead of erasing your Personal Data if requested to do so by you.
- Object to processing: You have the right to object at any time to the processing of your Personal Data provided we do not have any other lawful basis to process it. We will stop processing your Personal Data unless we can demonstrate compelling legitimate reasons for continuing the processing. We may reject your request if the processing of your Personal Data is needed to establish, exercise or defend legal claims or other legitimate purposes. You have the right to object at any time if we process your Personal Data for direct marketing purposes. In such cases, we will stop processing your Personal Data when we receive your objection.
- Requests to Restrict: You have the right to ask us to restrict the processing of your Personal Data if:
- You contest the accuracy of your Personal Data and we are in the process of verifying the Personal Data we hold.
- The processing is unlawful and you do not want us to erase your Personal Data.
- We no longer need your Personal Data for the original purpose(s) of processing, but you need them to establish, exercise or defend legal claims and you do not want us to delete the Personal Data as a result, or
- You have objected to processing carried out because of our legitimate interests while we verify if our legitimate grounds override yours.
If processing is restricted, we may process your Personal Data (excepting for storage purposes), only:
- If you have given us your consent.
- For establishing, exercising or defending legal claims.
- For protecting the rights of another natural or legal person, or
- For reasons of important public interest as defined under the NDPA and relevant Nigerian laws
- To comply with pertinent legal and regulatory directives.
Once processing is restricted following your request, we will inform you before we lift the restriction.
- Requests for Portability: Subject to the directives of the Nigeria Data Protection Commission and technical possibilities, you can exercise you right to portability by requesting us to provide your data in a commonly used and machine-readable electronic format.
If your request relates to a set of Personal Data that also concerns other individuals, we may restrict the transfer to only the portion relevant to you, unless you establish that you have also gotten their consent.
- Prohibition to Automated Decision-Making: Generally, you have the right to object to any decision concerning you or which otherwise significantly affects you if this is based solely on the automated processing of your Personal Data without human intervention. This includes automated decisions based on profiling.
However, we may refuse your request regarding such automated decisions where:
- Necessary to enter into a contract with you, or for the performance of your contract with us.
- Permitted by regulations, or
- Based on your explicit consent.
Right to be informed: The NDPA requires us, as controllers, to provide certain information to you before processing your personal data. It is in compliance with that obligation that we have published this privacy notice. Additional information are also provided in our Terms of use as well as other notices in our premises when you visit.
Withdrawal of consent: Your decision to give consent to the processing of your data also comes with a corresponding right to withdraw the consent at any time. Hence, you have the right to communicate to us to stop processing your personal data with or without reasons and we are duty-bound to stop such processing except other lawful bases exist for us to continue the processing activities.
Right to lodge complaint: In the unlikely event of an infringement on any of your rights, you are at liberty to lodge complaint to the Nigeria Data Protection Commission (NDPC) or any other regulatory agency for redress.
9. How Do We Protect Your Personal Data?
- Security
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our premises, CCTV cameras for public safety and quality control, as well as information access authorization controls.
- Confidentiality
Your Personal Data is regarded as confidential and will not be divulged to any third party, except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments.
While we are dedicated to securing our systems and services and safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as securing and maintaining the privacy of your password(s) and account/profile registration information, adherence with physical security protocols on our premises, verifying that the Personal Data we maintain of you is accurate and current.
We will inform you of any breaches which may likely result in high risks to your rights and freedom.
- Organisational measures
We have drafted policies and other documents that ensure the safety, integrity and confidentiality of your personal data. We also periodically train and equip our authorised staff on the contemporary measures for data security.
10. Remedies for Violation and Time-frame for Remedy
In the unlikely event of violation of any of your rights as a data subject, our Data Protection Officer shall within 30 days of our notice of the said violation, address the issue and redress the violation as practicable as possible. The available remedies include, but not limited to correction or deletion of your data, grant of access to your data, due information on the processing of your data, restriction on further processing and other applicable remedies as the relevant laws prescribe.
11. Changes to our Privacy Policy
This privacy policy is reviewed periodically and when there is any substantial change to business or regulatory requirements. The revised Privacy Policy will be effective as of the published updated date. At the minimum, we shall review this annually and communicate via our communication channels such as Website, Social Media Accounts etc. If the revised version includes a substantial change, we may notify you of the change using emails or other means.
12. Contact Us
If you have any general questions or concerns about this Privacy Policy or the way in which we handle your Personal Data, kindly contact us via the details below:
TAMPAY BY CQ LTD
Policies
What information do we collect
How do we process your information
When and who do we share your personal information
How do we keep your information safe?
What are your privacy rights?
Do we make updates to this notice?
How can you contact us about this update?
How do you access, update or delete personal data
Version 1.0 | August 30, 2024
At Tampay Finance, we value our customers’ privacy and personal data. This Privacy Notice for Tampay Finance (‘we,’ ‘us,’ or ‘our’) describes how and why we might access, collect, store, use, and (‘process’) your personal information when you use our services (‘Services’), including when you:
Visit our website at tampay.co or any website of ours that links to this Privacy Notice.
Engage with us in sales, marketing, or any other ways.
Questions or concerns? This Privacy Policy will give you more insight into your privacy rights as a customer. We are responsible for making decisions about how your personal information is processed. If you disagree with our policies and practices, you can discontinue using our Services. If you still have questions or concerns, please contact us at support@tampay.co.
Summary Of key Points
This summary includes key points from our Privacy Notice — for those who do not have time to go through everything. You can find more about any of these topics using our table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and our services, your choices, and the products and features you use.
Do we process any sensitive personal information? Yes, we may process sensitive personal information, but it is only when necessary and with your consent. We can also process sensitive info in dire cases permitted by the law.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and outside sources.
How do we process your information?
To provide, improve, and administer our services, communicate with you, ensure fraud prevention, and comply with the law, we have to process your information. We process your information only for a valid legal reason and with your consent.
Do we share personal information, and to what parties do we share personal information? Yes, we share personal information, but it’s only in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures to protect your personal information. However, bear in mind that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure when exposed to criminals. So, we cannot promise or guarantee that unauthorized third parties will not be able to access, steal, or modify your information when you give out your details carelessly.
What are your rights? Depending on your geographical location, the applicable privacy law in your country may indicate certain rights regarding your personal information.
How do you exercise your rights? One easy way to exercise your rights is to contact us when you feel your rights are being infringed on. Following the country’s data protection laws, we will consider and act on your request.
Want to learn more about how we use your information? Review the Privacy Notice in full.
1. What Information Do We Collect?
Personal information you disclose to us
We collect the personal information you voluntarily provide us when you express an interest in obtaining information about us or our services by joining our waitlist, signing into our app, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect depends on how you interact with us, the services you provide, and the products and features you use. This personal information is collected with your consent and may include the following:
Names
phone numbers
email addresses
usernames
passwords
contact preferences
contact or authentication data
passport/face ID
Sensitive Information. When necessary, with your consent or as otherwise permitted by the law, we process the following categories of sensitive information:
Biometric data
National Identification Number (NIN)
Bank Verification Number (BVN)
You must provide personal information that is true, complete, and accurate and must notify us when any changes are made to such personal information.
We collect certain information when you visit, use, or navigate our app and website. This information does not reveal your basic identity, such as your name, e-mail, or contact information. But, it may include your device usage information, such as your IP address, browser and device characteristics, operating system, language preferences, country, location, and other technical details. The main reason for collecting this information is to maintain the security and operation of our Services and for analytics purposes.
We also collect users’ information through cookies and similar technologies, like every other business.
Google API
We use information from Google APIs and adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
To enhance our ability to provide relevant marketing, offers, and services and update our records, we may obtain information about you from other sources, such as public databases, affiliate programs, joint marketing partners, social media platforms, data providers, and other third parties. This information includes names, phone numbers, email addresses, and phone numbers for targeted advertising and event promotion.
How Do We Process Your Information
We process your personal information for various reasons, like fraud prevention, improving and administering our Services, and compliance with the law. This depends on how you interact with our Services, including:
To seamlessly facilitate account creation. We process your information so you can easily create and log in to your account and keep it in working order.
When and who do we share your personal information
Vendors, Consultants, and Other Third-Party Service Providers. We may share information in specific situations with the named categories of third parties who perform services on our behalf and require access to such information to do that work.
These are the categories of people we may share your information with:
User Account Registration & Authentication Services
Website Hosting Service Providers
We may also share your personal information in certain circumstances, such as:
Business Transfers. We may disclose or transfer your information in the event of a business transaction, such as a merger, sale of assets, financing, or acquisition, where all or part of our business is transferred to another entity.
When we use Google Maps Platform APIs. Your information may be shared with select Google Maps Platform tools (including Google Maps and Places API) to support location-related features and improve our services. Google Maps estimates your location using GPS, Wi-Fi, and cell towers. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data allows Google Maps to provide directions, but it is not always exact.
Affiliates. We may share your information with companies within our corporate family, including our parent company, subsidiaries, joint ventures, and other entities we control or are under common control, as long as they adhere to this Privacy Notice.
Business Partners. Your information may be shared with our partners to enhance our offerings, provide joint promotions, or deliver relevant products and services that might interest you.
How do we keep your information safe?
We will retain your personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Notice unless a more extended retention period is mandated or allowed by law (e.g., for tax, accounting, or legal compliance reasons). In any case, we will not keep your personal information for longer than the duration of your account.
When we no longer have a legitimate business reason to use your personal information, we will either delete it, anonymize it so it can’t be linked to you, or securely store it in a way that prevents further processing until deletion becomes possible. This may involve isolating the data in backup archives until it can be safely deleted.
What are your privacy rights?
We have established a comprehensive security program that includes technical and organizational controls to safeguard the personal information in our care. Although we take extensive precautions to safeguard your information, the reality is that no internet-based system or data storage solution is entirely immune to security risks. Therefore, we cannot provide an absolute guarantee against data breaches, cyber attacks, or other unauthorized access resulting from malicious activities or careless handling of information Although we will do our best to protect your personal information, transmission of personal information outside our Services is at your own risk. Only access the Services from a trusted and secure connection.
What are your privacy rights?
You may review, change, or terminate your account at any time, depending on your country or state of residence.
Withdrawing your consent: If our processing of your personal information is based on your consent (whether explicit or implicit, as required by applicable laws), you have the right to revoke it at any time. To withdraw your consent, please reach out to us using the contact information provided in ‘HOW CAN YOU CONTACT US ABOUT THIS UPDATE?’ below.
Please be aware that withdrawing your consent does not retroactively affect the legality of any processing that occurred before its withdrawal. Additionally, in cases where other lawful grounds for processing exist (as permitted by applicable law), your consent withdrawal will not impact the continued processing of your personal information under those alternative grounds.
Unsubscribing from Marketing Messages: You can opt-out of our marketing and promotional emails at any time by clicking the ‘unsubscribe’ link in our emails or by reaching out to us using the contact information in the ‘HOW CAN YOU CONTACT US ABOUT THIS UPDATE?’ section below. This will stop you from receiving promotional messages from us and remove your details from our marketing lists. Note that we may still contact you for non-marketing purposes, such as account administration, service notifications, or responses to your inquiries.
Account Information
To access, update, or delete the information in your account, or to cancel your account altogether, you can:
Log in to your account and navigate to your settings to edit your user information.
Contact us using the contact information provided.
Upon receiving your request to close your account, we will take steps to deactivate or delete your account and information from our active databases, ensuring a secure and prompt removal. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at support@tampay.co.
We only collect sensitive personal information in accordance with applicable privacy laws, for purposes permitted by law, or with your explicit consent. For additional, specified purposes, sensitive personal information may be used or disclosed to a service provider or contractor. You may have the right to restrict or control how your sensitive personal information is used or shared. We do not collect or process sensitive personal information to infer your characteristics.
We may collect additional personal information beyond these categories when you engage with us through various channels, such as in person, online, or by phone or mail we’re you interact with us in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Enable the provision of our services and respond to your queries.
We will utilize and store the collected personal information for the duration of your account to provide the Services.
Will your information be shared with anyone else?
We may share your personal information with our service providers, who are bound by a written contract to protect your data. For more details on how we share personal information, please refer to the section titled ‘WHEN AND WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?’
We may utilize your personal information for internal business purposes, such as research and development initiatives, to drive technological advancements and innovation. This does not constitute the ‘sale’ of your personal information. In certain circumstances, we may share your personal information with third-party entities. For a comprehensive list of the categories of third parties with whom we share personal information for business or commercial purposes, please refer to the section titled ‘WHEN AND WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?’
Your Rights
You have rights under specific data protection laws. These rights are not absolute and may be subject to restrictions and exceptions under relevant laws, which may lead us to decline your request in certain situations. These rights include:
Right to know whether or not we are processing your data
Right to access your data
Right to correct inaccuracies in your data
Right to request ask us to erase your data
Right to obtain a copy of the personal data you have previously disclosed to us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your data for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects.
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request or referring to the contact details at the bottom of this document.
Under specific data protection laws, you can designate an authorized agent to request on your behalf. We may deny a request from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf following laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person with whom we have the information in our system. We will use the personal information you provide solely to confirm your identity and validate your request. If we are unable to verify your identity based on our existing records, we may ask for additional information to ensure the security of your data and prevent potential fraud.
If an authorized agent submits a request on your behalf, we may require additional information to confirm your identity before proceeding. The agent must also provide a signed and written authorization from you, granting them permission to submit the request on your behalf.
Do we make updates to this notice?
Yes, we will update this notice to comply with relevant laws.
We will update the ‘Revised’ date at the top of this Privacy Notice whenever changes are made. If we make significant changes, we will notify you by posting a prominent notice or sending you a direct notification. We suggest revisiting this Privacy Notice often to stay informed about our commitment to protecting your data.
How can you contact us about this update?
For questions or comments regarding this update, please contact us at the following address:
Customer care line – 07078396726
Inquiries – info@tampay.co
How do you access, update or delete personal data
Based on the applicable laws of Nigeria, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the option to revoke your consent to our processing of your personal information. Please note that these rights may be subject to certain limitations and exceptions under applicable laws. To request access to, update, or delete your personal data, please complete and submit a Data Subject Access Request form.
